On the occasion of the Post Centenary Decennial celebration of the bank, Customer Meet of M.C.C. Bank Ltd, Surathkal Branch, was organized at Sacred Heart Church Conference Hall at Surathkal on Sunday, 30th October 10.00 a. m.
 
The Meet was presided over by the Chairman of the MCC Bank, Anil Lobo.

The Customer Meet started with the Prayer. The meet was inaugurated by Very Rev. Fr Austin Peter Peris, Vicar Forane & Parish Priest, Sacred Heart Church, Surathkal. George Ligoury Dsouza, Konkani Writer and Manager M.R.P.L, was the Chief guest.
Aboobakkar Krishnapura President, Bertrand Russel School, M. Sadashiva Shetty, Prop. Shi Durga Finance Corporation ® were the guests of honor.

Rev. Fr Austin Peter Peris, inaugurated the Customer Meet by lighting the lamp. In his inaugural speech he said that he is a satisfied by the customer friendly approach of MCC Bank which is very rare these days in other Banks.  He expressed in the present competitive scenario Customer is the king in all the service sector. Serving the customer with smile and friendly approach is mandatory to retain the customers and also to attract the new customers. He also expressed that to render good service to the society the Bank staff should remember SRC i.e. Service with smile, Responsiveness to all and Customization in Business. He congratulated the Bank for completing 110 years of service to the society and conveyed his best wishes for all the future endeavors of the bank.

Chairman Anil Lobo, in his Presidential speech told the gathering that the Bank is conducting the Customer Meets at all the branches on the occasion of the post Centenary Decennial celebration of the bank in order understand the concerns and expectations of the customers, obtain their feedback and make sincere efforts to redress their grievances, if any. Bank has earned a record net profit of Rs. 8.27 crore after providing for tax and restructuring of loans as part of the COVID relief measure, and a net NPA of 1.60 % during the last FY. The total deposits of Surathkal branch which was Rs.17 Crore in the year 2018 has crossed Rs.30 crores in 2022 and advances 11 crore in the year 2018 has crossed to 20 crores. He attributed this progress to the customers and the staff members of Surathkal Branch. Surathkal Branch has 6000 satisfied customers. He also thanked the customers for regularly repaying the loan and helping the bank to reduce NPA. Bank has been providing training to the staff members for improving the customer service, which is the main reason for the progress of the Bank.  

He expressed his happiness that the vision and the goal set by the new Board, i.e., offering personalized service to the customers has been achieved due to the cooperation of the customers and the sincere efforts of the staff. He said Bank believes in implementing customer centric policies and transparency in its operations.  He asked the customers to avail the credit facilities like education loans and Jewel loans offered by the bank at very low interest. He invited the customers to the Post Centenary Decennial Celebration scheduled in November 2022. He also explained the special scheme to the needy people introduced on the special occasion of our Bank’s Post Centenary Decennial and also regarding special deposit scheme at the rate of 7.60% in the month of November. He congratulated the Branch Manager and staff members for taking initiative and success of the customer meet.

George Ligoury Dsouza, in his speech said that MCC Bank since 1912 rendering efficient and friendly service in all the 16 branches and as a result they have completed 110 Successful years.  He has relationship with the bank since the inception of Surathkal Branch. He compared the Bank to Jorden River and expressed that Bank should flow like river in granting loans and other financial help to the needy.

Aboobakkar Krishnapura appreciated the excellent doorstep customer service offered by the branch and wished for the progress and success of the Bank.

While addressing the gathering M Sadashiva Shetty expressed that in this present expensive world the Bank specially serve the farmers and render them financial assistance at the time of contingencies. He congratulated the Branch Manager and the staff members for their service.

The customers who celebrated their birthdays in the month of October were honored.  Senior Citizen customers who have been with the B.C Road branch since its inception were honored.

Leslie Pais and Wilma Pais, Ex staff who retired from the services of the Bank were also honored for their selfless service. Children of Branch customer were also honored for their outstanding performance in the academic.

As part of the customer meet, open session was held to facilitate the customers to come out with their suggestions, feedback and to share their grievances. The Customers actively took part in this interactive session and gave their valuable suggestions for the growth of the Bank.
 
Vice Chairman Jerald Jude Dsilva, Directors Herald Monteiro, Sushanth Saldanha, Roshan Dsouza, Felix DCruz, Andrew D'Souza, J P Rodrigues, Roshan D'Souza, David D'Souza, Marcel Mathew D'Souza, Freeda Flavia D'Souza, Irene Rebello, Alwyn Prashanth Monteiro, Sharmila Diana Menezes, Dy General Manager Raj F. Menezes were also present.

General Manager Sunil Menezes explained the importance of the Customer meet. Surathkal Branch Support Director Joseph Anil Patrao welcomed the gathering. Branch Manager Sunitha Dsouza proposed the vote of thanks. Viola Ferel Pinto compered the programme.

Employees of Surathkal Branch Jennifer Rekha Fernandes, Lavina Lewis, Shainy Veebha Dsouza, Anil Cabral were actively associated in organizing the meet.