On the occasion of the Post Centenary Decennial celebration of the bank, Customer Meet of M.C.C. Bank Ltd, Shirva Branch, was organized at Saud Sabha Bhavan Hall, Shirva on Sunday, 9th October 5.00 pm.
 
The Meet was presided over by the Chairman of the MCC Bank, Anil Lobo.

The Customer Meet started with the Prayer song. The meet was inaugurated by Rev. Dr Lesly Clifford D’Souza, Parish Priest, Saud Mai Church Shirva.  Seema D’Souza, Vice President Kurkal Gram Panchayath, K. Balakrishna Kamath, Businessmen, Melwyn Maxim Aranha, MDRT LIC of India, Xavier D’Mello, Founder Sky Net Media Pvt. Ltd, Hasanabba, Ex-President and Member of Shirva Grama Panchayath were the guests of honour.

Rev. Dr Lesly Cliford D’Souza inaugurated the Customer Meet by lighting the lamp. In his inaugural speech he quoted the words of Dr Abdul Kalam, ex-president of India “dreams should be translated in to actions, actions into reality; Dreams are not castles in the air. He congratulated the Bank for realizing the dreams of its founders and treading in the path of progress.  Every customer wants good atmosphere, good service with smiling face which is practiced in M.C.C Bank. He appreciated the Bank for achieving good profit and said that part of the profit should be utilized to help the poor people to achieve their goals. He asked the customers to offer their suggestions as the Bank has come to their doorsteps. He thanked the Bank for honouring him and wished the management good luck in all its future endeavours.

Chairman Anil Lobo, in his Presidential speech told the gathering that the Bank is conducting the Customer Meet at all the branches on the occasion of the post Centenary Decennial celebration of the Bank and this being the 13th of such Customer Meets. The purpose of the Meet is to understand the expectations of the customers, obtain their feedback and make sincere efforts to redress their grievances, if any. Bank has earned a record net profit of Rs. 8.27 crore with a net NPA of 1.60 % during the last FY. The total business of the Bank which was Rs.500 Crore in 2018 has crossed Rs.860 crores in 2022 and the business of Shirva branch has increased from 17 Crore to 33 Crore during this period. He attributed this progress to the customers and the staff members. Bank has been providing training to the staff members for improving the customer service at the branches.

He expressed his happiness that the vision and the goal set by the new Board have been achieved mainly due to the support of all the customers of the Bank and the good efforts of the staff. He said bank’s progress has direct relationship with the economic development of the service area and generation of employment and urged the customers to avail digital banking services offered by the Bank with free of cost. He asked them to avail the credit facilities like education loans and Jewel loans offered by the bank at very low interest. He told the customers about Bank’s plan to extend its services to the neighbouring districts of Uttarakannada, Kodagu, Shivamogga, Hassan and Chikkamagalur and sought their cooperation for development of the business. He invited the customers to the Post Centenary Decennial Celebration scheduled in November 2022. He congratulated the Branch Manager and staff members for taking initiative and success of the customer meet.

Balakrishna Kamath, in his speech appreciated the excellent service rendered by Shirva branch during his long association of 22 years with the Bank. He thanked the Bank for helping him during difficult times and was responsible for his success in business. He offered his best wishes for the progress of the Bank.

Melwin Aranha in his speech thanked the present management for undertaking various developmental activities for the past four years. He appreciated the excellent customer service rendered by the Bank branch whenever the customer visits the bank. He insisted the customers to share their good experiences with others so that more people would avail the services offered by the Bank.

Seema D’Souza appreciated the Bank for treating all the customers without any discrimination and offered best wishes for its progress.

Xavier DMello in his speech said that MCC Bank is the only Bank in the cooperative sector having long history of serving the community and striving for the betterment of society. He said the management has experienced directors who have been working tirelessly for the progress of the Bank. He said that maximum number of customers should avail the credit facilities from the Bank and ensure that the funds are utilised for the purpose for which it was taken. He wished success to the Bank in all its future endeavours.

Hasanabba appreciated the Bank for helping all the communities without any discrimination and wished for the success and development of the Bank.

The customers who celebrate their birthdays in the month of October were honoured. The Senior Citizen customers were felicitated with shawl and flower bouquet. Children of the customers who have excelled in professional studies were honoured during the programme.
As a part of customer meet, open session was held to facilitate the customers to come out with their suggestions, feedback and to share their grievances. The Customers actively took part in this interactive session and gave their valuable suggestions for the growth of the Bank.
 
Vice Chairman Jerald Jude Dsilva, Directors Herald Monteiro, Dr Gerald Pinto, Anil Patrao, David Dsouza, Andrew Dsouza, Felix Dcruz and Dy General Manager Raj F. Menezes were present.

General Manager Sunil Menezes explained the importance of the Customer meet. Shirva Branch Support Director Elroy Kiran Crasta welcomed the gathering. Branch Manager Marian D’Cunha proposed the vote of thanks. Alwyn Danthi compered the programme.

Employees of Shirva Branch Lenny Crasta, Zeena Mathias, Navil D’Souza, and Rithesh DSouza were actively associated in organising the meet.